104. Workplace Communication across Cultures Objective To improve empathetic listening skills for better understanding across cultures. To be able to recognize and compliment others’ work. To give practical and effective feedback. Main Topics Why Communication? Different perspectives from different cultures Empathetic Listening Repeat & Confirm 5 Stages of Empathetic Listening/li> Compliment / Recognition Appreciative approach Process of fact-based compliments for your employees/li> Feedback Principles of Feedback 8 Steps to Effective Feedback Training Programs: 101. Cross-Cultural Training 102. Global Negotiation Skills 103. F.U.N. Management® 104. Interpersonal and Workplace Communication Skills 105. Effective Coaching 106. Customized Programs

Applied Cultural Training Email: contact@actseminars.com 758 41st Street Oakland CA, 94609 Copyright © 2009 ACTSeminars.com. All rights reserved.